Seven-day review period
Report verified invalid or duplicate contacts within seven calendar days of delivery. Include the invoice ID and a CSV containing only the affected rows.
Refund & Replacement Policy
Our replacement process gives buyers a clear way to report invalid or duplicate contacts after delivery.
Eligible replacements
After review, eligible invalid, malformed, duplicate, or undeliverable records may be replaced with comparable records from the same package or credited toward an updated file.
What is not covered
Soft bounces, full inboxes, temporary provider blocks, recipient decisions, campaign performance, and replies are not treated as invalid data.
Refunds
Because digital files cannot be returned after delivery, completed orders are generally non-refundable. A refund may be considered if the purchased file cannot be delivered or materially differs from the invoice.
How to request help
Email info@databasemail.store with your invoice ID, package name, and evidence supporting the request.
Last updated: May 2026